Patient Care Starts Before They Walk In

Yes. AVADesk is built with Canadian privacy requirements in mind. Patient information collected through Ava is encrypted in transit and at rest, stored on Canadian infrastructure, and never shared with third parties. We operate under PIPEDA guidelines — not HIPAA, which is a US regulation. We recommend reviewing our Data Processing Agreement with your privacy officer.

No. Ava is trained to be clear about her role — she books appointments, collects administrative information, and routes calls. She will not diagnose conditions, recommend treatments, or interpret symptoms as medical advice. For clinical questions, she directs patients to speak with their practitioner.

Yes. Each practitioner gets their own availability and specialty profile in AVADesk. Ava routes callers to the right practitioner based on their reason for visit, referral type, or explicit preference. Works for family health teams, multi-specialty clinics, and group practices.

Ava collects the patient's name, health card number, medication name, dosage, and preferred pharmacy. She routes this information securely to the appropriate practitioner for review. Ava makes clear that refills are subject to practitioner approval and advises on expected timelines.

Ava is trained to recognize emergency situations — chest pain, difficulty breathing, stroke symptoms, mental health crises. She immediately directs the caller to call 911 or go to the nearest emergency department, and can notify your on-call staff simultaneously. She does not attempt to manage medical emergencies herself.